The inco+ package features a series of exclusive pre- and post-sales services for customers. We offer our customers advice and support them in all project phases: after-sales and predictive maintenance, spare parts shipped within 48 hours, cloud-based software technologies for any kind of requirement, regeneration of old systems, ongoing training to improve productivity, Industry 4.0 high-tech control systems.
Inco+ services
Our method
Strategic planning to achieve results
Incomac adopts the NEED method. It is a specific method aimed at satisfying a need in the best possible way, resulting in an effective solution.
D
Development of a solution
N
Need definition and analysis
E
Evolution of performance in terms of production and savings
E
Elaboration of the upgrade project
Data collection
Classification
Analysis
Statistics
Solution
Decision
Elaboration
iuser
Customer-oriented service
Incomac supports its customers in all project phases, from requesting an offer to installing the systems, by relying not only on its own expertise but also on online and digital services. The customer support service is entrusted to a staff of specialists with specific skills and experience in performing overhauls, upgrades, repairs, maintenance, troubleshooting and remote diagnostics. As for remote diagnostics, Incomac uses specific dedicated software. A distribution network consisting of the various Incomac branch offices and several agents allows the company to promptly respond to any request.
Incomac offers its services in the form of packages, specifically designed so that its customers can choose the one that is best suited to their needs.
iparts
An always-available spare parts service
Incomac Parts is a service offered by a team of highly qualified professionals with a specific daily goal: to satisfy customer needs as quickly as possible.
Thanks to its well-established and extensive network of dealers and agents, the Incomac network, the company is always able to supply its customers with the spare parts they need to keep various types of systems in perfect working condition.
irenew
We restore value to your old systems
Today, thanks to its experience and technological expertise, Incomac is able to not only regenerate its own systems but also those of its competitors.
Incomac not only takes care of the systems’ activation, but also makes the necessary fine-tuning adjustments to improve their operation and cost-effectiveness while focusing especially on energy efficiency.
itraining
Support in usingthe control system
Support in setting up drying cycles:how to create and change them to achieve the desired result
Dedicated technical and commercial webinars, video tutorials
Training and consultancy
Incomac offers specific training courses and a dedicated consultancy service to help its customers improve the production performance of their systems according to their needs. Several factors come into play when it comes to optimizing system operation. On request, Incomac can provide a detailed analysis of system performance, normally after a couple of months of use, and can then make any necessary improvements to ensure that they perform better in terms of savings and production quality.
itech
Monitoring production
data in real time
Analyzing individual
drying processes
Maintenance
planning
Cutting-edge innovation to enhance productivity
Itech is a service dedicated to developing fully customized, state-of-the-art projects in order to address the increasingly sophisticated requirements of customers operating in different fields, including management electronics, integrated system management, Industry 4.0 technologies and much more.
Integrated system management solutions
In order to meet these needs, Itech relies on the support of Incotech, an innovative start-up company consisting of a team of highly specialized professionals who carry out R&D activities on an ongoing basis. This team designs integrated system management solutions and subsequently implements them.
These solutions are developed by both in-house personnel and qualified external partners. Incotech’s goal is to become a pioneering, high-tech hub entirely dedicated to implementing innovative and industry-leading projects.
Idry
software
Mechanical solutions
and automation
Noise abatement
solutions
Optimizing energy performance by reducing consumption and environmental impact
